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Welcome to Our Family...

12/5/2018 (Permalink)

General Welcome to Our Family... Our local SERVPRO® of Pompano Beach Family

SERVPRO® of Pompano Beach, Florida has been up and running for approximately 15 years and has recently come under the ownership of Andres Ocon.  Andres is a licensed Civil Engineer with a successful career in design and construction management.  After living in California for 30 years, he made the transition to Pompano Beach where he has started his quest to make SERVPRO® of Pompano Beach reach its full potential.  He is very knowledgeable in the industry and takes pride in the work he does.  For Andres, doing top quality work is the most important thing.  He believes in the SERVPRO® principles and instills a customer service philosophy to all the fire, water and mold restoration services he and his team of professionals provide. We are also proud to be representing the Latino community of South Florida.

What Do We Do?

We are a 24/7/365 service company that provides fire and water cleanup and restoration for both commercial and residential customers.  From cleanup to catastrophe, we handle the everyday general cleaning jobs all the way to a full-scale condominium that has been gutted due to fire.  We are here to lend a hand in the event of a hurricane or other major natural disaster. SERVPRO of Pompano Beach can garner the national resources of SERVPRO Industries in the event of a major catastrophe.

Some of the services we provide are:

  • General Cleaning Services:
    • Air Duct Cleaning
    • Carpet, Upholstery, Drapes & Blinds
    • Ceilings, Walls & Hard Floors
    • Deodorization Services
  • Remediation & Restoration Services:
    • Fire, Smoke & Soot
    • Water Removal & Dehumidification
    • Mold Mitigation & Remediation
    • Catastrophic Storm
    • Move Outs & Contents Restoration
    • Electronics & Equipment
    • Document Drying
    • Contents Claim Inventory
    • Biohazard, Crime Scene and Vandalism clean up

Where We’ve Worked

Among our most recent projects completed successfully are various signature buildings including the Wyndham Palm Aire Hotel, the Sawgrass Mills Mall, several commercial buildings, and of course many residential projects.

We believe in being part of the fabric of our community which is why we belong to our local Chamber of Commerce, the Kiwanis organization and support various community organizations. We will be sponsors in the 2018 Pompano Beach Christmas Boat Parade as well as decorating trees for Broward Sheriff’s Office.

A Little History About SERVPRO®

As a corporation, SERVPRO® started from humble beginnings in 1967 and has grown to over 1,700 franchises becoming one of the most nationally recognized restoration companies in the business.

One of the attributes that SERVPRO® promotes both nationally as well as in each local franchise is a sense of community and an outreach mentality that naturally help support the cities we’re located in.  So much so that in 1991, we were awarded the Nashville Business Journal’s Small Business of the Year.

Hurricane Season is Here – Are You Prepared?

11/15/2018 (Permalink)

Storm Damage Hurricane Season is Here – Are You Prepared? An Emergency READY Profile can help you and your family prepare for the unknown.

Discussing important issues at a family meeting is something that is not common in modern times. While the hustle and bustle of everyday life gets busier and busier, a good old-fashioned family meeting is essential for the planning and preparation of a potential disaster. Hurricane season is one of those important issues that should be talked about amongst family members whether they live in the home with you or in another state that is prone to hurricanes. Some of the things you should talk about with your family concerning a potential threat of a hurricane is:

Escape Routes –

If a storm comes, or even a fire, find a location to meet up in an emergency. Make sure each family member knows where that location is.

Evacuation Plan –

One reason my family loves South Florida is the fact that hurricanes can be tracked and prepared for in advance. There are usually a few days to decide whether we should evacuate or ride it out. Other states are not as fortunate such as the states in tornado alley or states where earthquakes are prevalent. It’s important to maintain a full tank of gas should you need to leave at a moment’s notice. Most gas stations are closed the closer the storm gets.

Maintaining Contact –

Because families don’t always stay together during a hurricane, make sure that you have a plan in place to stay in contact with one another.

Utility Shut-offs –

SERVPRO® of Pompano Beach offers a service to our customers called the Emergency READY Profile (ERP). While this is customarily provided to commercial buildings, the ERP is a great tool to have even for your home. It is a good all-in-one resource to keep all emergency and utility information in one place. Sometimes we are instructed to shut off our utilities to prevent additional dangers. Knowing where these shut-offs are located on your property is important when time is of the essence. Our team at SERVPRO® of Pompano Beach offers this service free of charge AND there is an app so that all this same information is at your fingertips on your smart phone or tablet.

Insurance and other important documents –

My family keeps all our important information in one, secured, water-proof box we call the strong box. It contains all insurance information, passports, titles to property we own and anything else we would want to grab quickly should we need to evacuate. You can also store these same documents in a safety deposit box outside of the home. The great thing about an ERP is that most people keep their phones on them. If for some reason you can’t grab your strong box, you can access your information on the app or even on any computer with internet access. It’s another level of preparedness for you and your family.

You’re also going to want to review your policies and the extent of the coverage they provide to make sure you’re covered.

Flood Insurance –

South Florida is flat. We are located between the Atlantic Ocean and the Everglades. Both bodies of water cause flooding so even those that aren’t in a flood zone have the risk of being affected by a storm surge or heavy rain. Purchasing flood insurance gives you a little extra peace of mind and will assist you in the recovery process.

Have a Reliable Restoration Company –

When storms come, so do fly-by-night companies. The intention is to take advantage of victims at weak moments to gain a quick buck. It’s so important to make sure that you have someone you can trust. SERVPRO® of Pompano Beach is a nationally branded company that reports to our corporate office on a regular basis. SERVPRO® has over 50 years in the cleaning and restoration business and we follow strict guidelines to ensure that we take the utmost care of your home after a disaster strikes.

Money –

My mother is a tucker. She knows how to keep money on reserve for emergencies and it has always come in handy when we needed it. Having a stash set aside for emergencies is very important. Keep some at home in a safe place that you can grab quickly as you may not be able to access a bank for several days or even weeks depending on the extent of the damage. You’ll also want to have a savings account dedicated to emergencies.

Special Needs –

For the elderly and those with special needs, make sure that you take the extra precautions needed to assist them in a time of crisis. Autistic children, for example, are dependent on routine so it’s important to try to keep them calm and as close to their routine as possible yet safe.

Pets –

If a storm comes, don’t leave your pet. Either take them with you or find a shelter that can provide for them while you’re gone. Pets cannot take care of themselves. If you leave them behind, they either will not survive or they may be hard to locate after a storm.

You can find this information and more at the SFPMA.com website at https://sfpma.com/blog/hurricane-preparation/

Call SERVPRO® of Pompano Beach to schedule a time to create your Emergency READY Profile and get you well on your way for this hurricane season.

Carpet Cleaning – Yes! We Do That

10/26/2018 (Permalink)

Cleaning Carpet Cleaning – Yes! We Do That Carpet cleaning is one of SERVPRO(R) of Pompano Beach's staple services

While it appears that the general turn of the home improvement industry is towards hard wood flooring or tile, there are some die-hard carpet lovers that still enjoy taking off their shoes and feeling the soft cushiony feel of a plush carpet under their feet. Carpet cleaning has evolved over the years and we want our Pompano Beach customers to know that we offer the most current, proficient means of cleaning your carpet to keep it in as close to new condition as possible.

Hot Water Extraction

What many of our customers refer to as steam cleaning is actually a more thorough process called hot water extraction. Steam cleaning generally is much milder and is a good option for expectant mothers and infants or even the elderly and those that have sensitive immune systems or allergies. This process is chemical-free and uses steam to clean carpets and fabrics to remove debris and other soils. The drawback to steam is that it can damage man-made carpet fibers and change certain characteristics in the carpet that are set by heat upon manufacturing.

Hot water extraction – on the other hand – begins with a pre-conditioning treatment that is then agitated using a brush or machine that scrubs the carpet fibers to begin to draw out soil from beneath the surface of the carpet. The next step is to spray heated water and detergent into the carpet to deep clean and then draw out that water with a high-powered water extractor. This step is by far the most important because leaving extensive water inside the carpet can cause more damage than good over time. Mold and browning (on wool) can occur if proper drying techniques are not performed. The technicians at SERVPRO® of Pompano Beach use certified drying equipment such as air movers (fans) and dehumidifiers to effectively and completely remove any remaining traces of moisture that could damage your carpet.

Carpet cleaning by SERVPRO® of Pompano Beach will ensure that your carpet stays plush and beautiful so that you can enjoy it for years to come.

Getting Back to Normal After Water Damage

10/3/2018 (Permalink)

Water Damage Getting Back to Normal After Water Damage Mitigation - the act of lessening the force or intensity of something unpleasant, as wrath, pain, grief, or extreme circumstances.

The term mitigation means – the act of lessening the force or intensity of something unpleasant, as wrath, pain, grief, or extreme circumstances.[i]  One of the greatest parts of being one of the team members for SERVPRO® of Pompano Beach is that we are able to do just that; reduce the severity of a major loss: the water damage in your home or office.

Are All Water Disasters The Same?

Absolutely not!  Water damage is completely unique to each home, each source of intrusion, the magnitude of the damage and whether the water is clean water or contaminated.  Because of this, SERVPRO® of Pompano Beach must assess the job thoroughly to determine the proper course of action needed to get you back on your feet.

How Do We Do It?

Water Extraction –

Water extraction uses vacuum-type machinery to effectively remove all the surface water damage that is visible.  Once the source has been stopped, our skilled team of technicians and crew chiefs systematically begin removing the water from furniture as well as carpets and other forms of flooring.  This process stops the furthering of any water intrusion and prevents any more damage to your property.

Dehumidification –

Air has water in it.  When we watch the weather on our local news stations, they give us the relative humidity.  Humidity is the amount of water in your air.  Florida is notorious for having higher levels of humidity than some of the less tropical states in the U.S.  While most humidity is taken out of your home via your air conditioning system, when water loss happens the levels of moisture are too much for your HVAC system to take out on its own.  Our dehumidifiers raise the temperature level in the home or business and literally suck the moisture out of the surrounding area leaving your home dry and ready to move forward with repairs.

It is our passion to get your home clear of mold-causing moisture.  When moisture remains in a home for even a small amount of time, mold spores can grow.  Once mold occurs, it causes much more damage and can even affect the health of those who spend most of their time inside the home or office.

SERVPRO® of Pompano Beach is excited to begin the mitigation process in your place of business or your home.  And please tell your friends.  You never know you need us until you need us.  SERVPRO® has been faithfully serving the community for over 50 years and we would love to be your restoration service provider.

[i] https://www.dictionary.com/browse/mitigation

When You Think Biohazard, Think SERVPRO® of Pompano Beach

9/19/2018 (Permalink)

Biohazard When You Think Biohazard, Think SERVPRO® of Pompano Beach Biohazard Remediation includes: crime scene, unattended death, sewage or chemical spills, blood or other bodily fluids, animal waste or hoarding.

SERVPRO® of Pompano Beach offers biohazard cleanup which includes crime scene cleanup, hoarding remediation, animal and human waste and unattended death cleanup.  All these things are the unpleasant aspects that affect all of us.  We are trained to handle life’s messes with care.

What Is A Biohazard?

According to Wikipedia, “Biological hazards, also known as biohazards, refer to biological substances that pose a threat to the health of living organisms, primarily that of humans.  This can include samples of a microorganism, virus or toxin (from a biological source) that can affect human health.  It can also include substances harmful to other animals.”[i]

Types of Biohazards

Unattended Death –

This is the unfortunate circumstance when a loved one passes away, and they are discovered after the fact.  When dealing with the sensitive issues such as an unattended death, it’s important to handle the situation with the compassion and courtesy that is due to the families of the deceased.  We here at SERVPRO® of Pompano Beach understand and are here to lend a hand in the healing process.  We want to help you and your family move forward in the best way possible.  We work within all OSHA guidelines for the cleaning and disposing of all biohazardous waste.

Hoarding –

Hoarding is also a potential biohazard depending on how extensive the hoarding is.  Hoarding according to dictionary.com is, “to accumulate money, food, or the like, in a hidden or carefully guarded place for preservation, future use, etc.”[ii]  There is reasonable hoarding for the preparation for the unexpected, such as hurricane and other emergency preparedness or purchasing gifts throughout the year in anticipation of a holiday with family and friends. But hoarding can become impractical when there is too much preparation involved or when it extends to keeping other things like garbage or spoiled food in the home for prolonged periods of time.  SERVPRO® of Pompano Beach can help with hoarding cleanup as well.

Other Types of Biohazards –

Biohazards also include things like an overflowing toilet in a bottom floor condo.  We can assist your local plumber with cleaning up after he has repaired the plumbing issue.  There is also animal waste, other bodily wastes such as vomit or urine, chemical spills and crime scene clean up.

We at SERVPRO® of Pompano Beach are equipped to make it “Like it never even happened.”

[i] https://en.wikipedia.org/wiki/Biological_hazard

[ii] https://www.dictionary.com/browse/hoard

Recovering From a Commercial Loss

8/22/2018 (Permalink)

Commercial Recovering From a Commercial Loss Commercial loss can shut down your business indefinitely. Mitigation is needed to get you back up an running.

Damage to a home due to a fire or a severe storm can be devastating both emotionally and financially.  On the other hand, when a fire or storm affects a business, there can be great loss for several families involved, and many businesses have gone bankrupt in an attempt to recover after a large loss.

According to a 2012 Washington Post article, the average overhead cost to run a business is approximately 56%.  That means that if you make $1,000 per day in your business, $560 goes to your overhead costs. Zoinks! If catastrophe strikes, that overhead cost doesn’t go away.  It needs to get paid whether your doors are open or not.

So What Can You Do?

The first step to making sure you can get back on track quickly is to have a good emergency plan.  SERVPRO® of Pompano Beach can get you set up with our Emergency READY Profile® (ERP) to enable you to have all your essential emergency information all in one place.  We can walk you through locating all emergency shut off valves and the electrical panel, as well as help you to compile all your emergency contacts such as your plumber and electrician and your insurance company and policy information. You can also download our app at www.ready.SERVPRO.com.

We Are 24/7/365

SERVPRO® of Pompano Beach has the capability to get your business back on track in a quick and thorough manner.  Our team of experienced technicians and crew chiefs run under the leadership of our new Operations Manager Mario Valderrama has the fortitude and knowledge to get the job right the first time so you can get back to business and help provide your customers with the best service or product you have always given them.

Bottom line, we are here for you.  When disaster strikes, SERVPRO® of Pompano Beach is ready and willing to jump in to extract water, remove debris, remediate mold and help restore all commercial fire, water and mold loss to make your business functional so that you can get back to bringing in revenue for your company.  SERVPRO® has over 50 years in the restoration service and we want to be there for you.

Your Business Is Our Business – Call Us Today!         

FIRE 101 – Preventing a Fire Triangle Protects Your Property

8/13/2018 (Permalink)

Fire Damage FIRE 101 – Preventing a Fire Triangle Protects Your Property A fire needs all 3 components in order to keep a fire going. Remove 1 or more and the fire will go out.

Fires don’t normally happen by themselves.  Something usually triggers a fire.  A spark from a match or a lighter can usually get them going, but often times fires are sparked by things like poor electrical wiring, a stove that hasn’t been properly turned off or a candle that’s been left unattended (cat owners, beware.  They have been known to knock down a candle while scurrying off a kitchen counter.  True story!)

Keeping a fire going, requires three things:

  • Fuel [something to burn – wood, paper, oil, coal, etc.]
  • Oxygen – which is already in the air around us
  • Heat

If there is ample supply of these three entities, a fire can continue indefinitely.  This is what makes a fire so dangerous.

So, how do you put a fire out?

To stop a fire from spreading, you need to eliminate one or more of the 3 points of the triangle.  Most home owners do not own a fire extinguisher.  What makes these devices so important and necessary is that they do exactly that, they remove the 3 ingredients for a fire.  They cool off heat and smother the flame preventing oxygen from contacting the fuel. This allows the fire to be completely put out.

But what happens if you didn’t have this and you experience a fire loss?

That’s where SERVPRO® of Pompano Beach comes in.  Our trained experts are here to help restore your home or business back to normal as quickly as possible.  We know that precious photos, memorabilia and other sentimental items in your home can never be replaced, but we are here to refurbish and restore your home so that you can begin to rebuild those precious memories.

Some of the fire services we provide are:

  • Debris removal and hauling away
  • Soot cleaning from restorable surfaces such as walls, floors, ceilings and non-porous furniture
  • Soft content cleaning – clothing, bedding and other linens and some furniture.
  • Deodorizing to remove odors caused by smoke infiltration.
  • Air duct cleaning
  • Carpet cleaning or removal when necessary

We at SERVPRO® have 50 years in the restoration business to best serve you, your home and your business in times when you need it most.

Call us today!  We’re here to make it, “Like it never even happened.”™

MOLD, MOLD, EVERYWHERE, but when does it affect YOU?

8/6/2018 (Permalink)

Mold Remediation MOLD, MOLD, EVERYWHERE, but when does it affect YOU? Mold is a common occurrence, but when it's out of control, call SERVPRO(R) of Pompano Beach!

Mold lives and grows everywhere. It’s something we encounter every day without even being aware of it.

So, what makes mold a problem?

When there is moisture inside your home (usually caused by a leak) or commercial property, mold can grow quite quickly even if you don’t see visible signs of it. It’s so important to hire an experienced mold remediation specialist at the first thought of mold presence to get rid of the problem right away before it spreads. Once mold begins to spread, it can affect every area of your home or business and can cause health risks to you, your family, your pets and your staff.

SERVPRO® of Pompano Beach specializes in water mitigation and mold remediation. It’s the cornerstone of our company. We know how to thoroughly and effectively remediate your mold to acceptable levels (it's impossible to get rid of mold completely because it exists everywhere and can come in whenever you open the door or window).

Dos and Don’ts

DO – Get a mold assessment. Mold assessors are not the same thing as mold remediators. SERVPRO® of Pompano Beach specializes in mold remediation. A mold assessor is someone who tests for mold by taking air samples, swabs, photos, etc. and provides us with the protocol for remediation. Even if you see visible signs of mold growth, a mold assessment tests for mold that you can’t see and can tell you what kind of mold is present and in what quantities. Not every mold spore is the same.  Some are more dangerous than others. There may be mold in the air, in your air vents, in clothing, etc. A mold assessor will tell us at SERVPRO® of Pompano Beach, how far that mold reaches inside of your property, so we can accurately reduce all the mold and prevent it from coming back.

DON’T – Spray bleach on it and walk away. We have heard so many stories over the years of people spraying all sorts of things from bleach to disinfectant spray, etc. to try to get rid of the mold themselves. Mold has roots like a tree. Killing surface mold does not kill the mold inside your wall. Sure! It lightens up and you can smell that bleachy smell and think that you’ve gotten it. But let a few weeks pass and you’re right back at square one. Our SERVPRO® of Pompano Beach team of experts have been trained in the proper procedures of how to effectively reduce all the mold and keep it from returning. Call us. That’s what we’re here for.

DO – Have someone house sit for you while you’re away. Even if you don’t have pets, hurricane season here in South Florida is notorious for wreaking havoc on your homes and businesses even if there isn’t obvious damage. It doesn’t hurt to have someone check in on your home from time to time. There’s nothing worse than to be a seasonal resident coming down for the holidays only to find black spots on everything in your home! Staying on top of things is the best way to keep mold away from your home and your belongings.

DON’T – Call a fly-by-night mold remediation company. SERVPRO® has been in the mold remediation business for over 50 years. Our reputation for being one of the best in the business has given us a name you can count on in your time of trouble.

Old Water Heaters in South Florida Homes

7/31/2018 (Permalink)

Water Damage Old Water Heaters in South Florida Homes Leaking Water Heater

South Florida is known for its tropical breezes and its warm sunny beaches, but did you know that many homes and condos in South Florida have water heaters that are over 30 years old?

Is this a good time to be retro?

Absolutely not.  While water heaters give us the convenience of having instant hot water to supply our showers, dishwashers, washers and sinks, they can also pose a potentially expensive water loss that creates a lot of damage.  This damage can happen not only to your own home, but in the event that you live in an apartment or condo on the second floor or higher, you can also create damage to the home owner or tenant that lives below you.

Water heaters built 30 years ago were built to last, but not forever.  If you have a water heater that is over 30 years old, it would be in your best interest to hire a licensed plumber to remove and replace that water heater.

But what if you already have a water heater water loss in your house or condo?

That’s where SERVPRO® of Pompano Beach comes in.  We are available 24 hours a day, 7 days a week and 365 days a year to help you in your time of need.

With our team of experts, SERVPRO® has over 50 years of collective experience to make your home “Like it Never Happened.”

What Steps Should You Take?

  1. Before anything else, call your home owner’s insurance company.  They will be able to walk you through getting a claim started and let you know if you are covered for the damages.
  2. Call a licensed plumber.  You’ll want to get the water heater replaced right away or at least have the leak stopped so that mitigation can begin.  Standing water can begin to wick into your drywall immediately so to try to salvage as much as possible, you’ll want to fix that leak right away.
  3. Call a water mitigation specialist.  What makes SERVPRO® a trusted brand?  Knowledge by itself is great, but knowledge plus experience is wisdom.  That’s what makes SERVPRO® a cut above the rest.  Our tried and true systematic water mitigation practices give us an edge to bring life back to normal for you in a timely and professional manner.

Call SERVPRO® of Pompano Beach today!

FINDING OUT THE CAUSE OF RAIN LEAKS IN YOUR POMPANO BEACH HOME AND WHAT TO DO AFTER A RAIN STORM

3/9/2018 (Permalink)

Storm Damage FINDING OUT THE CAUSE OF RAIN LEAKS IN YOUR POMPANO BEACH HOME AND WHAT TO DO AFTER A RAIN STORM Don't let a rain storm cause water damage to your home.

It’s annoying, frustrating, and can be quite costly to find a rain leak when a rain storm hits Pompano Beach, Florida. Being one of the leading causes for water damage, rain leaks are a headache for any homeowner to deal with. But no need to worry, the professionals at SERVPRO have gathered a few helpful tips to get you through this pesky water situation.

There could be a number of different reasons as to why your home is experiencing a rain leak and this could be due to what your home is made of. If it’s brick, concrete, or wood framed, there is a main rooted source to the rain leak. Did you know that water damage is the second highest filed insurance claim in North America? Yeah, water can lead to some unexpected costs if not handled properly especially since rain related water intrusions are not covered by insurance. Getting the leak fixed soon is extremely important to saving money in repairs.

One main reason why rain leaks occur is due to brick cracking. If your home is made primarily of brick, or has brick in it’s composition, rain leaks are still possible. Weather conditions, time and erosion all cause brick and all stonework to eventually develop cracks. These cracks need to be repaired by a skilled tradesperson. As soon as you find a leak in your home, calling the professionals at SERVPRO of Pompano Beach is the first step to cleaning up the damage already done.

Another reason for rain leaks is a problem with your roof. This one may seem obvious, but if you can’t clearly see it you may easily dismiss it. A hole or imperfection or even a piece of debris on your roof can cause rain leaks. We recommend calling a professional roofer to climb up on your roof and check it out, but there could be a hole in your roof that is being covered by a piece of debris. On the other hand, there may be a piece of debris, which could make a hole or vulnerable spot on your roof as it rubs against the surface.

Now that you have a better understanding of how a rain leak can occur in your home and what to do, you can rest assured that SERVPRO of Pompano Beach can be there as soon as the same day for any water damage disaster.

If you’re experiencing a rain leak in your home give us a call at (954)970-4942

Or visit our facebook page at https://www.facebook.com/SERVPROpompano/