Recent Water Damage Posts

Cleaning a Pompano Beach Washing Machine Overflow

2/25/2024 (Permalink)

a flooded laundry area with water covering the floor Has your home suffered from water damage recently? Contact SERVPRO 24/7 for certified technicians who can get the job done.

Water Removal Services Save the Day After Appliance Failure

Laundry machine failures can be frustrating for homeowners. Moisture seeps into baseboards, drywall, and tile grout. On top of that, cleanup must act quickly to prevent mold growth and unpleasant odors from affecting the laundry area, which can be difficult when homeowners have work and other obligations they must meet.

SERVPRO® water removal technicians in Pompano Beach are ready and able to return the affected property to a pre-damage state. Homeowners can rest easy, knowing highly-trained professionals can use their skills, tools, and knowledge to restore the laundry room after an appliance leak. SERVPRO provides comprehensive cleanup services 24 hours a day, seven days a week.

Preventing Washing Machine-Related Water Damage

While disasters can happen anytime, scheduling inspections and preventative maintenance can significantly reduce the risk of overflows and water damage. Consider these factors for effective laundry machine overflow prevention, especially in front-load washers:

  • Check the front door seal for potential looseness or damage, which could allow water to leak.
  • Another factor could be the water level switch itself. Sometimes, contacts on the switch become damaged or fused, which can cause overflows.
  • Use detergents tailored to high-efficiency washers, and read instructions carefully for their use.
  • Inspect the drain pipe for potential clogs, one of the most common causes of washer overflows.

SERVPRO’s High-End Water Extraction Tools and Strategies

Water damage removal techs at SERVPRO focus heavily on extraction before drying a water-affected space. This strategy has several benefits:

  • Several passes of moisture extraction can accelerate drying by as much as 500%.
  • Extraction is environmentally friendly, using mops, squeegees, and specialized units to address moisture in hard flooring and tile grout. OSHA-approved antimicrobial solutions can remove discoloration and odors in tile grout and other vulnerable areas.
  • Extraction is especially effective on area rugs and other porous surfaces.

SERVPRO of Pompano Beach is reachable at (954) 970-4942 to provide Faster to any size disaster™ services for the community at large.

Have a Stress-Free Water Damage Restoration Experience in Pompano Beach

5/10/2023 (Permalink)

IICRC logo Trust the IICRC-certified team from SERVPRO to cleanup up your Pompano Beach water damaged home, "Like it never even happened."

SERVPRO Offers Reliable Water Cleanup Services in Pompano Beach

Working with experienced water damage restoration experts ensures peace of mind. There is no need to monitor any procedure we undertake. You can take that chance to visit your favorite Italian restaurant like La Perla di Pompano for traditional Sicilian dishes. Our water cleanup team is professional and documents all mitigation procedures and shares them with our clients and their insurance provider. We are IICRC-certified.

Both residential and commercial properties can benefit from SERVPRO's water damage cleanup services in Pompano Beach. If a busy business like the AC Hotel by Marriott Fort Lauderdale Sawgrass Mills/Sunrise experiences a water damage incident, we assess to determine whether it is possible to restore the affected sections as normal operations continue. We guarantee the safety of your staff and our team during water removal.

Visiting a standup comedy venue in the neighborhood is one of the ways of relieving the stress associated with water damage events. If you need a place for entertainment and at the same time taste fantastic, cooked delicacies, then you should try the Boca Black Box. They have great shows running around the week, and you can book tickets online or by visiting their office at 8221 Glades Rd Suite #10, Boca Raton, FL 33434.

Those looking for an ideal comedy club experience can consider visiting the Dania Improv. It operates all days of the week but at specific hours. Guests can purchase their tickets at their box office or on their website. The facility occasionally offers promotional tickets to eligible first responders, active-duty military personnel, veterans, and their families.

At SERVPRO of Pompano Beach, We're Faster To Any Size Disaster. Call (954) 970-4942 for fast water damage remediation services at any time of the day.

Cleaning and Restoring Pompano Beach Homes After Water Damage

3/27/2023 (Permalink)

snouted air mover in servpro poster SERVPRO provides advanced equipment to mitigate water damage in your Pompano home "Like it never even happened."

The Necessary Components of Water Damage Recovery

Water emergencies encompass the greatest callout for our professionals throughout the year. From storm damage that results in flooding for our coastal community to threats originating inside the house like burst pipes, appliance damage, or leaks, SERVPRO has helped with adverse conditions of all types.

Pompano Beach water damage can occur in many ways and affect multiple rooms in the house. Regardless of the severity, a fast response for drying and cleanup is always vital. As leading restoration professionals, we can help with:

  • Extraction – Water removal services rapidly manage standing water and trapped moisture in building materials.
  • Demolition – Structural damage can often be aided by our SERVPRO team's experience with controlled demolition. Removing compromised structures protects other stable materials.
  • Content Cleaning – Protecting what matters most to our customers is one of the priorities of effective restoration. Between relocation, on-site cleaning, and the pack-out procedure, we have several ways to help.

Water Removal Services

Removing removal tactics can most heavily focus on mitigation after water damage. Standing surface water poses a significant risk to porous flooring and building materials, making extraction one of the earliest actions taken by experienced restoration professionals. We have pumps and vacuums to help with this effort.

What Tools Are Needed for Drying?

Drying is essential to every water damage restoration project our professionals undertake. Removing surface water and trapped moisture can be vital in preventing avoidable harm to these structural elements and contents. Several tools will be necessary to achieve successful moisture management in a residence.

  • Air MoversThese high-velocity blower units are the foundation of efficient drying for homes and businesses. These provide continual evaporation on wet surfaces.
  • Drying Mats – Specialty drying equipment is also often required to manage moisture in the house fully. Elements like drying mats can help with semi-porous materials such as wood plank flooring.
  • Heaters – These tools help to manipulate the environment's temperature, allowing chemical processes to complete faster. Warmer conditions improve drying times.
  • Dehumidifiers – These devices manage the environment's moisture by trapping grains through condensation or absorption.

Is Surface Cleaning Necessary?

After water exposure, many surfaces and building materials can contend with discoloration or mineral residues. The resulting appearance of these structural elements must be cleaned to restore the original aesthetic of the room affected. Surface cleaning is one of the critical elements

of returning a home to preloss condition. We utilize multiple cleaning agents, detergents, and robust equipment for cleaning materials like carpeting.

How Can Mold Be Prevented?

Among the focuses of water damage cleanup and restoration is managing possible mold development. Microbial growth can be one of the more challenging conditions restoration professionals face after a disaster, mainly when water absorbed into materials or structural cavities goes unnoticed for extended periods. We have potent antimicrobial products to use as inhibitors for sensitive surfaces but can also visually inspect the property and sample the environment for further confirmation.

When Do Homes Need Damage Repairs?

The presence of water can often lead to compromising situations with the exposed building materials. The longer these surfaces stay in contact with water, the more damage these conditions can cause. With the general contractor license, professionals are equipped and experienced to manage repairs and reconstruction needs for your home after destructive disasters.

When it comes to Pompano Beach water damage, there are many obstacles for even experienced restoration professionals to overcome. You can count on the fast response and knowledge of our SERVPRO of Pompano Beach team to help when you need it. Call us at (954) 970-4942.

Water Damage Repair at Pompano Beach Homes Is Fast with SERVPRO

3/25/2023 (Permalink)

dog being dried with towel Drying your water damaged Pompano Beach home is not like drying your dog. Call SERVPRO for rapid service "Like it never even happened."

SERVPRO Uses Modern Technology for Water Damage Restoration in Pompano Beach

Water damage to your Pompano Beach home can cause long-term structural damage if not addressed promptly. The water can continue interacting with the building materials damaging their aesthetics and structural integrity. Over time, the building materials can suffer irreparable damage if the moisture content is not returned to the preloss conditions.

SERVPRO techs use several strategies to dry the structure quickly while restoring water damage to your Pompano Beach home. The goal is to create conditions that increase the evaporation rate from wet surfaces. Controlling air movement within the structure plays a crucial role in accelerating drying.

Air Movement within the Structure During Water Cleanup

Building designs influence where the air enters and exits from the structure. While buildings have planned openings, such as doors and windows, air can enter through unplanned entrances like cracks and gaps. SERVPRO techs understand the wet structure's ingress, egress, and air passage mechanisms and create an efficient and effective drying plan.

SERVPRO techs often use two types of drying systems during water damage repairs-

  • Open drying system: It uses fans and dehumidifiers to circulate air throughout the property and increase the evaporation rate. The system works by bringing in dry air from outside the structure and using fans to blow the air over the wet surfaces, which causes the moisture to evaporate.
  • Closed drying system: In this system, SERVPRO techs create a contained environment within the water-damaged area, which is then heated and dehumidified to remove moisture from the air and surrounding surfaces. It is more effective in colder and more humid climates, where the outside air may be too damp to be helpful in drying.

Call SERVPRO of Pompano Beach at (954) 970-4942; We're Faster To Any Size Disaster.

Finding Water Restoration Services in Pompano Beach Is Essential

9/26/2022 (Permalink)

servpro HQ Drying wall voids is essential when SERVPRO provides water damage restoration for our Pompano Beach customers. An injecti-dry system.

Homeowners With Water Damage in Pompano Beach Need SERVPRO to Help Protect Their Homes

If there is one thing homeowners needing water restoration services need to remember is that time is their worst enemy when water is standing in their kitchen or living room. Water intrusion can happen at any moment and escalate quickly, and taking quick action is critical to avoiding complete devastation. Finding a company that provides emergency water services with a proven track record and industry-grade equipment is easy, and you don’t need to look any further than SERVPRO.

Our water restoration technicians in Pompano Beach know that water extraction and remediation are essential to avoid excessive mold growth and the consequences of a weakened structure. With speed and efficiency in mind, we bring the latest techniques and most powerful equipment into your home to revert the damage caused by the water. Throughout the process, we pay close attention to humidity levels and measure them with state-of-the-art equipment, including hygrometers and infrared moisture sensors.

Our approach to water remediation has several priorities, which include the following-

Locating water leaks and controlling the source. Advanced equipment helps us detect where water is hiding and guides our technicians.

  • Drying the affected areas using water extractors, air movers, and dehumidifiers. Pumps also have a role in eliminating water.
  • Treating affected areas with cleaning and anti-microbial solutions to deter mold and bacteria from growing excessively.
  • Protecting unaffected areas by establishing physical barriers and interrupting traffic from space to space.

Aside from work at home, at SERVPRO, we can conduct cleaning and remediation off-site. For items that benefit from being stored off-site for added protection, our team arranges for move-out services where everything is handled carefully, inventoried, and stored until it is safe to return.

SERVPRO of Pompano Beach is much more than removing water from a home. When you call us at (954) 970-4942, you access an all-encompassing team of experts to walk you through the restoration process.

Coconut Creek Water Mitigation and Damage Repair

8/19/2022 (Permalink)

water pooling by kitchen base cabinet Call SERVPRO to remove standing water in your Coconut Creek kitchen--Avoid demolition, inconveniences, and hefty costs.

Effective Water Damage Restoration with SERVPRO in Coconut Creek

You never want to brush off any water damage in your Coconut Creek home, even if it seemed to be a small spill. Even something as slight as an inch or so of standing water could translate to thousands in damage. Rather than taking a significant chance with DIY water cleanup, it is wise to enlist the help of trained technicians for water mitigation, contents cleaning, drying, and reconstruction. SERVPRO stands by the motto that we make it “Like it never even happened.” Contacting us day or night to mobilize a crew means you will have help at your door to begin assessment and water removal services within hours of your call.

When faced with water damage in Coconut Creek, you need skilled water restoration technicians (WRT). SERVPRO’s team performs detailed water incident inspections to select the right equipment and process to help us achieve our drying goals.

Moisture eradication and rapid water cleanup

Whether leaking pipes or a tub overflowing, water gets everywhere. Many people attempting DIY cleanup think the space is dry, but moisture often lurks in plaster, wood, and other materials. SERVPRO’s IICRC-certified technicians use moisture detection sensors and meters to locate all problem areas to thwart mold growth and eliminate the chance of secondary damage.

We prevent further damage by implementing water mitigation efforts such as:

  • Removal and safe disposal of all saturated and unsalvageable furnishings, building materials, and contents.
  • Repairing or replacing damaged drywall, flooring, and structural elements using controlled demolition.
  • Drying and deep cleaning of all materials and contents we can salvage.
  • Extra measures to ensure the structure is sound for safety purposes.

For all reconstructions and controlled demolition, we enlist the help of trusted area contractors and vendors. All areas impacted by water get restored to pre-event condition to eliminate any reminders of the water emergency.

SERVPRO of Pompano Beach is here whenever you require prompt water damage assessment and services. Request help online or call our customer care team at (954) 970-4942.

A Look at Water Damage by the Numbers | SERVPRO® of Pompano Beach

1/21/2022 (Permalink)

If water damage catches you off-guard and leaves you all wet, you’ve got help on your side. Contact SERVPRO of Pompano Beach.

As a homeowner, you strive to keep your home looking nice and functioning properly. You have worked hard to have nice things, and you certainly don’t want anything jeopardizing that.

The reality is, sometimes no matter how hard you try, accidents or disasters happen, and at some point, your home is likely to succumb. While this isn’t always a fun fact, you have to be realistic and stay aware so that you can react if necessary.

While some accidents or disasters can’t be prevented, you can do your best to ensure that your home is well-equipped and maintained against water damage.

Wondering why that’s such a big deal? Get the facts:

  1. It is hard to believe, but this is the percentage of all home insurance claimsrelated to water damage. That means that one out of every four claims involves water damage, from either accidents or disasters.
  2. No, we aren’t referring to the TV show 48 Hours! It only takes 48 hours for water damage to become an even bigger, and more expensive, headache. Water damage can turn into mold damage within the 48-hour time span.
  3. This number is scary, as it’s the percentage of home basements that have water damage. No matter how hard you may try, water damage is bound to happen at some point. So, in order to prevent this one, you should regularly do a look-over to see if you can spot water damage before it becomes too significant.

10,234. We’re talking money here! That’s the average amount of an insurance claim for water damage. It only takes a small amount of water to cause a big disaster. It can cause sudden damage to floors, foundations and walls.

14,000. Seriously, this number is a big number on its own, but this is also the number of Americans who have water damage each day. It’s hard to believe, but every six seconds, water damage happened to someone’s home.

13,000,000,000. No, our keyboard didn’t get stuck on the zero! That’s actually the annual cost of water damage and removal for residents of the United States—$13 billion.

While the numbers can be overwhelming, the reality is that most water damage is preventable. Be proactive by keeping your home well-maintained. Replace or repair pipes, hoses, and water heaters as needed, and have leaks fixed as soon as you become aware of them.

If water damage catches you off-guard and leaves you all wet, you’ve got help on your side. Contact SERVPRO to see how we can quickly and fully restore water damage to your home or business.

Preventing Water Damage in Your Kitchen

8/24/2021 (Permalink)

Besides being costly to repair, dealing with water damage can disrupt your lives, especially if the water damage is in the kitchen.

Many would say that the kitchen is the most important room in the home. From the center of activity amongst family and friends to the place where food and memories are made, a home’s kitchen is sacred. As such, protecting your kitchen from water damage is extremely important. The problem with water damage in the kitchen is that a lot of issue start small and go undetected for quite some time. In South Florida, homeowners need to be even more aware of water damage, as weather and climate can contribute even further to potential issues.

Some water damage in the kitchen is obvious, such as a major leak coming from the sink or dishwasher. Other kitchen water damage, however, is far more difficult to detect, such as water damage behind the refrigerator. The biggest areas for concern in the kitchen include:

  1. Dishwasher
  2. Refrigerator
  3. Countertop
  4. Sink

The best defense against kitchen water damage is a good offense. This means being proactive in preventing water damage from forming altogether.

Tips To Prevent Kitchen Water Damage

While some leaks, malfunctions, and bad luck are inevitable, there are certainly things that can be done to alleviate the risk of water damage in your kitchen. Some tips may seem obvious, but when people get into their routines they often forget to do even the most basic things to keep their homes in the best shape possible. The following tips are important for all homeowners to read and apply to keep their kitchens free from water damage:

  • Have your dishwasher regularly serviced
  • Check your garbage disposal for leaks once a month
  • Ensure that the refrigerator’s water supply line is not bent in any way
  • Pay attention to any deteriorated or missing caulk around the sink
  • Avoid putting grease or oils down the drain as they are known to lead to sewer backups
  • Pay attention to any funky smells
  • Check behind any movable appliances like the fridge and even the stove
  • Check the base of the dishwasher for excess water
  • Check the grouting around the kitchen countertops, particularly near the sink area

Water damage is something that every homeowner wants to avoid. Besides being costly to repair, dealing with water damage can disrupt your lives, especially if the water damage is in the kitchen. With this in mind, it is critical that you take the above tips and apply them to your own kitchen.

At SERPVRO of Pompano Beach, we have many years of experience in repairing and restoring kitchens following water damage. We know how much of a hassle water damage in the kitchen can be, so we work fast and efficiently to tackle the problem right away. Our 24/7 water damage restoration experts are available to help you today. Call our office at (954) 970-4942 to get water damage help now.

Detecting Water Damage Behind Your Walls

7/12/2021 (Permalink)

If you notice any of these signs in your home, you should seek the help of a professional to examine and fix the potential water damage or mold damage

While there are many obvious causes of water damage, such as floods and burst pipes, there are other potential culprits, such as water leaks behind walls, that can cause significant amount of damage before a homeowner notice.

The excess moisture from hidden water leaks can be absorbed by the flooring, drywall, ceilings, and even wooden support beams which can cause serious structural damage to your home. Additionally, water leaks can lead to mold growth in the walls of your home, and if left unaddressed, can damage your home long before the leak is even discovered. The longer the problem goes undetected, the harder it will be to repair.

In order to prevent these mishaps, it is crucial that homeowners are aware of how to detect water damage behind your walls.

How To Detect Water Damage Behind Walls

Staining/Discoloration

If water is leaking behind the wall, eventually there will be a stain or discoloration on the surface. The shape of this stain is most likely going to be irregular. If the strain grows in size, it is often a sign that there is a hidden plumbing leak.

Visible Mold Growth

If there is visible mold growth on the outside of your wall, that is a clear sign that your wall has a water leak. This often will appear as a dense cluster of black or brown dots and can cause health effects. Remember, mold can still be growing behind your wall even if you don’t see it.

Musty Odors

If you can’t see any mold, you may be able to smell it. Be on alert for a humid or musty odors, that may be as a result of a water leak that was never able to dry fully. Mold growth also gives off a pungent musty odor. If there are any suspicious smells, be sure to have a water damage professional take a look.

Peeling and/or Bubbling Paint and Wallpaper

A telltale sign of water damage behind walls is a change in texture. Walls in front of a water leak will often form visible bubbles and the paint will be twisted or distorted, forming rips or bubble-like shapes.

Warped Walls

If sheetrock absorbs too much water, it can become easily malleable. In this case, often times the wall will appear bent or curved. If any warping is detected, it is a clear sign of water damage behind your walls.

Buckled ceilings and floors

If you notice any space between the floor or ceiling, it can mean that the wall is full of moisture. Any signs of buckling floors or celling can usually lead to a problem.

If you notice any of these signs in your home, you should seek the help of a professional to examine and fix the potential water damage or mold damage. At SERVPRO of Pompano Beach, our water damage restoration team has years of experience in quick and efficient repair. Contact us today for any and all of your water damage repair and mold removal needs.

Water Damage Clean Up Can Require Serious Professional Attention

5/10/2021 (Permalink)

Our staff is highly trained in property damage restoration.

Pompano Beach Restoration Experts And Your Water Damage


You don't want to deal with pipe burst cleanup. Not only is it overwhelming, but you may not really be fixing the problem. As a business owner you want to prioritize safety and cleanliness. Therefore, when water damage occurs, evaluate the situation and consider whether your place would benefit from a professional service.


Signs of Trouble


Should you call in SERVPRO of Pompano? Think about the type of liquid. Category 3 sources host microbes, allowing bacteria to linger and fester. You'll need more than a bottle of bleach to sanitize. Avoid a hazard and contact a water remediation company, experts who can evaluate the extent or needed repair. The following would count in this category:

Sewer breaks


External flood waters


Toilet overflows

In addition, clean water can also prove problematic. If moisture has stayed in the walls, floor or ceiling for too long, it could lead to mold buildup. Don't assume the penetration didn't happen. If you have any questions, smell a foul odor, or notice mold spores, call in help immediately.

When SERVPRO of Pompano technicians arrive, they will survey the trouble, shutting off any water sources and determining the source. This needs quick repair to eliminate further complications. SERVPRO of Pompano Beach technicians assess the extent of destruction, including the cost and time of sewer or pipe burst cleanup. During this time, moisture levels are read from numerous areas. Dehumidifiers are brought in, airing out rooms until they meet national standards. Anything contaminated too much is removed and the room may be sealed off to prevent entrance or exit.


With the broken pipe corrected, the team gets started replacing anything destroyed. The company can help not only replace ruined wall structures, but they are able to survey technology and fixtures, salvaging items that you may have deemed long gone.


Don't tackle that pipe burst cleanup on your own. Water may look easy to handle, but it really could lead to serious concerns. If it's drenched, smells or spotted, it's time to get help.


SERVPRO of Pompano Beach specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.


Give us a call today if you have questions about water damage in Pompano Beach.
SERVPRO of Pompano Beach (954) 970-4942.

Pompano Beach Water Damage And Mold, Time To Call SERVPRO of Pompano Beach

2/1/2021 (Permalink)

SERVPRO of Pompano Beach professionals have the advanced training and equipment needed to keep this from turning into a mold mess.


In Pompano Beach there are a lot of exciting activities and adventures to enjoy. The same can be said for Coconut Creek and Lighthouse Point. With the beautiful beaches, fishing, and diving it's understandable that household repairs are sometimes neglected.

If you notice a leak in your bathroom for instance, take care of it right away. This will likely involve bringing the certified professionals of SERVPRO of Pompano Beach. If you suspect you might have mold as a result of the water damage, call SERVPRO of Pompano Beach today (954) 970-4942.

Recognizing that you have a shower or bathtub leak is easy, but understanding the exact source and how to repair it may be a challenge. Here are some basic tips to help you pinpoint your leak in Pompano Beach, FL.

3 Kinds of Shower Leaks

You may have noticed your bathtub leak by seeing wet floorboards or a stained ceiling directly under the bathroom. A combination of simple tests and inspection can help determine what kind of leak you have.

1. Tiles. Clues that your tiles are leaking include noticeable grout problems, like crumbling, broken pieces and mold growth.

2. Splash. Your shower door may need some maintenance. Look for clues like water on the floor, or soaked walls and baseboards just outside the shower area. Test for this by splashing the shower door with some water and watch to see if it flows outside the door.

3. Drain. A shower pan leak or bathtub drain leak will probably cause a lot more damage than a splash leak. You may notice a wet ceiling in the room or crawlspace below. You can test for a drain pan leak by getting a reliable test plug from the hardware store. Plug the drain and fill the basin with water. Note the water level and check it after an hour to see if there has been any water loss. If there has, then you probably have a crack in the seal around your drain or in the drain pan.

Getting Help

Now you know how to identify the source of a shower or bathtub leak. Hopefully, it’s simple to resolve, like replacing a shower door or fresh caulk. If the leak has existed for a while and you have a water damaged ceiling, floor or baseboards, then contact SERVPRO of Pompano Beach (954) 970-4942 to make sure the repairs are done properly and mold is cleaned correctly.

Water Damage and Mold In Pompano Beach


Water damage in your bathroom can lead to serious and costly mold issues if not handled quickly by a professional. SERVPRO of Pompano Beach technicians are trained to clean up your water damage and remove mold. They can respond quickly, with the right equipment.

Pompano Beach Commercial Flooding

1/5/2021 (Permalink)

SERVPRO of Pompano Beach professionals have the training and equipment to quickly restore your water damaged property.

Reason For Concern And Awareness


There are many reasons to be concerned about flooding in your Pompano Beach business. The FEMA Flood Insurance Rate Maps (FIRMs) indicate that more than 32% of the buildings in the City of Pompano Beach are in a Special Flood Hazard Area.


According to the City of Pompano Beach, constant water flow through canals, especially during heavy storms, is essential to flood damage protection in the City. With all of the precautions taken, flooding can still happen to your Pompano Beach commercial site.

If you have experienced storm-related water damage in your business, you are undoubtedly concerned about how to protect your property from further damage. Staying safe and asking for assistance are your first steps.


Safety First

It is important you stay clear of the flooded area until it is safe and electrical power is disabled. If the electrical box is on the flooded level, it is strongly recommended you wait until professional assistance arrives.

Enlist Professional Assistance Floodwater contamination is dangerous and requires immediate assistance from professional water restoration experts. 

Floodwater is the most hazardous level of water contamination, requiring specialized safety precautions to address potential sewage and chemical toxicity.

SERVPRO of Pompano Restoration Experts


Experts are trained to work quickly to minimize water damage that can progress with time.
Contamination may not be visible to the layperson, and if overlooked, could lead to mold and irreversible damage.


While you wait for the experts, it will help to stay focused and accomplish a few more tasks.


Insurance

Your agent will inform you of your flood coverage. If you have flood insurance, it will be a separate policy from coverage for non-weather events, such as broken pipes.

Photographs


If you can do so safely, taking photos of internal and external damage can assist your insurance claim. Remember, when it comes to the claims process, SERVPRO of Pompano Beach can help manage the insurance paperwork and process.


Bring In The Team


SERVPRO of Pompano Beach is ready to respond to your commercial emergency 24 hours a day. Trained, certified technicians will inspect and assess your location and get your business running again as soon as possible.

We are IICRC-certified, that we will not only get the job done, but we will get the job done right. The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Call SERVPRO of Pompano Beach (954) 970-4942.


A storm water emergency in your Pompano Beach business could mean an interruption to your business.

Prioritizing safety and trusting the experts may be the best strategy for navigating the challenges of significant water damage. Staying focused on solutions can help you and your staff emerge from the experience feeling “Like it never even happened.”

Avoiding Leaks And Mold In Your Pompano Beach Bathroom

10/16/2020 (Permalink)

Bathroom ventilation can maintain low moisture levels and prevent the growth of mold

Finding A Bathroom Leak Today, Might Help You Avoid Finding Mold Tomorrow


A full bathroom contains several fixtures that depend on water in order to function. This room is a prime location for water damage involving clean Category One water or contaminated Category Two or Category Three water. Here are three ways to limit damage caused by improper sealing, faulty bath and shower components or a leaking toilet.

1. Determine the Source

The first indication of a leak may involve a spray from a supply line or water seeping out from around the base of a toilet. If a shower pan or drain is leaking, signs of damage may become evident on the ceiling below a bath that is situated on the second floor or higher, or in a basement or crawlspace under a first-floor bathroom.


2. Eliminate Contamination

A broken supply line can saturate building materials and contents with clean, treated water. Quick drying is usually sufficient for this type of damage. Any materials exposed to Category Two gray water, which may contain chemicals or microbes, should be cleaned and disinfected.
This is also the case for Category Three black water, which is highly contaminated and may contain solid waste. Porous materials may need to be torn out and disposed of. Try to stop the spread of contaminated water from a leaking toilet.


3. Ventilate and Dry

Bathroom ventilation can maintain low moisture levels and prevent the growth of mildew or mold. You should also thoroughly dry a bathroom that has sustained water damage. Mitigation experts may recommend the use of air movers, fans or dehumidifiers.


These measures can minimize the severity of damage caused by a leaking toilet or almost any type of bathroom leak. After water damage occurs in the bathroom or any other part of your home, you should take immediate action to either promote drying or clean, disinfect and then dry the affected area.
Mold spreads quickly, so a minor mold infestation can quickly escalate into a major problem. We’re dedicated to responding immediately when you contact us.


If you think you might have a mold problem, SERVPRO of Pompano Beach (954) 970-4942 is only one call away. We are trained mold damage specialists who get started quickly to get your home or business back to normal, with specific training and certifications to handle your restoration needs.

Your Pompano Beach Restoration Team


Our team can quickly respond, inspect, assess, and get to work to make your mold infestation "Like it never even happened." Our crew has the training, experience, and equipment to make sure that your mold problem is properly taken care of.

How Do I Know If I Have Mildew or Mold In My Pompano Beach Home?

9/3/2020 (Permalink)

SERVPRO of Pompano Beach is here to serve the community in Pompano Beach, Lighthouse Point, and Coconut Creek.

Is It Mold Or Mildew?

Mold and mildew are both types of fungi and are similar in many ways. Mildew is a surface fungi that can easily be identified as a patch of gray or even white fungus that is lying on the surface of a moist area.

Mold tends to have a higher profile and can even become fuzzy, while mildew is always flat. They both are often found inside homes, thrive in moist environments, spread from surface to surface easily, and may cause problems with your health and your home.


If mold or mildew is proving to be a problem in your bathroom call the professionals SERVPRO of Pompano Beach (954) 970-4942. Mildew thrives in damp and stagnant conditions. In addition to a regular mildew clean routine, a bathroom may require a few upgrades.

Ventilation

Bathroom mold tends to grow in rooms with poor ventilation. Moisture may linger long after water spills out of sinks or shower facilities. An exhaust fan can promote airflow for faster drying. Select a fan based on the size of the bathroom:

A small bathroom should have a fan rated at least 50 cubic feet per minute
Add 50 more CFM for every toilet or shower
Very large bathroom facilities may have fans up to 500 CFM
Increasing airflow can reduce moisture levels in a bathroom. Proper ventilation is crucial for preventing mildew and mold.

Moisture Reduction

Take measures to limit the amount of moisture left standing in bathrooms. Consider installing splash guards on sinks or shower enclosures. If showers have curtains, make sure that liners hang inside enclosures. Use grout to prevent leaks, including leaks behind tiles where mold may form.

Cleaning

A mildew clean routine should target places where fungus tends to grow. Be sure to scrub and wipe down the following areas on a regular basis:

Corners
Grout
Under sinks


Bathrooms should be cleaned and disinfected on a regular basis.


These measures can help stop mildew growth in bathrooms. If a musty odor persists, mildew or bathroom mold may be hidden. If you suspect mold in your Pompano Beach home Call SERVPRO of Pompano Beach today (954) 970-4942.

If You Spot A Leak In Your Bathroom Don't Hesitate To Bring In The Experts

7/30/2020 (Permalink)

If you suspect or have discovered a potential mold infestation in your home or business, call SERVPRO of Pompano Beach (954) 970-4942

Leaks in Pompano Beach Bathrooms



Recognizing that you have a shower or bathtub leak is one thing, but understanding the exact source and how to repair it may be a challenge. Here is a cheat sheet to help you with some tips and tricks to pinpoint your leak in Pompano Beach, FL.

3 Kinds of Shower Leaks

You may have noticed your bathtub leak by seeing wet floorboards or a stained ceiling directly under the bathroom. A combination of simple tests and inspection can help determine what kind of leak you have.

Tiles


Clues that your tiles are leaking include noticeable grout problems, like crumbling, broken pieces and mold growth.

Splash


Your shower door may need some maintenance. Look for clues like water on the floor, or soaked walls and baseboards just outside the shower area. Test for this by splashing the shower door with some water and watch to see if it flows outside the door.

Drain

A shower pan leak or bathtub drain leak will probably cause a lot more damage than a splash leak. You may notice a wet ceiling in the room or crawlspace below. You can test for a drain pan leak by getting a reliable test plug from the hardware store. Plug the drain and fill the basin with water. Note the water level and check it after an hour to see if there has been any water loss. If there has, then you probably have a crack in the seal around your drain or in the drain pan.

Avoiding Mold

Now you know how to identify the source of a shower or bathtub leak. Hopefully, it’s simple to resolve, like replacing a shower door or fresh caulk. If the leak has existed for a while and you have a water damaged ceiling, floor or baseboards, then contact SERVPRO of Pompano Beach (954) 970-4942 to make sure the repairs are done properly and mold is cleaned correctly.

Our SERVPRO of Pompano Beach team is highly trained in property damage restoration. Our SERVPRO of Pompano Beach team has the experience, knowledge, and equipment to properly restore your property back to preloss conditions.


SERVPRO of Pompano Beach specializes in the restoration and cleanup of residential and commercial properties after a mold, fire, or water loss. No size loss is too large for our SERVPRO team.

Water Damage Can Lead To Mold If You Don't Act Quickly

5/17/2020 (Permalink)

Acting Quickly After Water Damage Is The Key To Avoiding Mold

 
When water damage has hit your Pompano Beach home you'll want to act quickly to avoid mold. Choosing a trained, certified, restoration company is important. In Pompano Beach your choice would be SERVPRO of Pompano Beach.
You will want to take the first step toward filing your insurance claim by calling your insurance company, and you now are awaiting the first visit from your home adjuster to officially assess any damage. Below are important tips to help you prepare and ensure the visit is as advantageous and stress-free as possible. Also remember for a stress free claims process, SERVPRO can help manage the insurance paperwork and process.  Document any damage to structures, which can include your home, garage, shed, and pool. Before the insurance adjuster arrives, identify and make a list of any damage to your roof, foundation, walls, electrical lines or other structural elements. Include photos and videos of damage like cracks, tears or holes, and if possible, have “before” pictures on hand as well.  Compile lists and records of damaged items. In addition to documenting any structural damage, make lists of damaged items within and around the home. If possible, gather receipts, purchase records, and examples of current sales prices for the same items. Include photos of the damage, gather any previous pictures you may have taken of the items, and be sure to not throw out anything until after the adjuster’s visit.  While the aftermath of a home disaster can certainly be difficult and unchartered territory, taking the time up front to gather records and estimates can make your visit with your home adjuster a productive one. A successful visit will make filing your insurance claim that much easier and help pave the way to your ultimate goal of quality, fast and affordable repair and restoration services. 
 If your property has been damaged by a leak or flooding, our SERVPRO of Pompano Beach team has the knowledge, training, and equipment to properly restore your home or business back to preloss conditions. When disaster strikes our team is only one call away! (954) 970-4942. We finish the job with professional deodorization and sanitizing agents for your comfort and safety.

Water Damage Help Is Only A Phone Call Away In Pompano Beach

4/15/2020 (Permalink)

Using an infrared camera helps speed up the restoration process and reduce your losses. SERVPRO of Pompano Beach is your first call (954) 970-4942.

Sometimes finding water damage in your Pompano Beach home can be tricky. It might mean that you need to have trained professionals come in, with the right equipment.

SERVPRO of Pompano Beach is your first call (954) 970-4942.


Certified, trained technicians can respond quickly to your home or business and assess water damage.


Pinpointing and locating the source of water damage can be difficult. It is well known that water will travel the path of least resistance meaning that water coming from upstairs can lead downstairs to a living room wall.

When water evaporates, it cools surface temperature. Infrared cameras identify temperature differentials to locate potential water damage. Infrared technology visually displays qualitative thermal differences often caused by water damage. Our technicians are certified to use the infrared camera, proper training is provided to ensure the equipment is used effectively.

Infrared cameras are used in water damage jobs and Multi-Spectral Dynamic Imaging (MSX®) merges visible camera image with IR image for recognizable, detailed thermal pictures or video.

Using an infrared camera helps speed up the restoration process and reduce your losses.


Our SERVPRO of Pompano Beach team is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Don't Let Water Damage In Your Pompano Beach Home Turn Into A Moldy Mess

3/7/2020 (Permalink)

For a quick, professional, water removal service, contact SERVPRO of Pompano Beach (954) 970-4942

Damage from water can occur from different sources throughout your Pompano Beach home. Your kitchen can develop a leak in a water hose leading from a dishwasher or a kitchen pipe under the sink. Your washing machine can overflow, etc. Many people believe that the water caused by these instances is clean, but the EPA reports that “clean water” can carry unhealthy bacteria. Other causes of damage can also be caused by a leaking room, bad weather, or cracks within the foundation.
Water damage is classified into four different classes for proper treatment. If you experience water damage in your Pompano Beach home, restoration experts can determine what is needed in the clean-up efforts. The classification of water damage is based on the effects of the water, the rate of evaporation, and how much moisture is absorbed by the materials in the area. All four classifications involve the following information:
 
• Class One is the least harmful. This damage affects only part of a room, with materials that include particle board, plywood, structural wood, vinyl composition tile, and concrete.
 
• Class Two has a fast rate of evaporation. This faster rate means that carpets and cushions are damaged. The seepage of water up a wall is less than 24 inches, and moisture is held within structural materials.
 
• Class Three has the fastest rate of evaporation. Damage may come from faulty sprinklers or other ceiling sources that can soak the walls, furniture, carpets, ceilings and the subfloor. A wide-spread water event.
 
• Class Four requires special water restoration and removal treatment. This classification affects flooring, plaster, stone, brick, crawlspaces, and concrete.
 
SERVPRO of Pompano Beach is an industry leading, water remediation service. For the safety of everyone in the home, it is important to distinguish which category of water damage you have. Restoration experts from SERVPRO of Pompano Beach offer removal services such as sewage clean-up, structure drying, water mitigation, contents inventory and cleaning. Our ASD, applied structural drying technicians, can deal with any type of water problem requiring extraction and restoration. "Like it never even happened."
We can even help work with your insurance company. For a stress free claims process, SERVPRO can help manage the insurance paperwork and process.
 
For a quick, professional, water removal service, contact SERVPRO of Pompano Beach. We are locally owned and operated. We have the expertise and equipment to restore your property properly. Call us today at (954) 970-4942. You can expect an immediate response time 24 hours a day, day or night.

Pumping Water From Your Basement

2/11/2020 (Permalink)

A basement flood that covers a large area requires a submersible pump

Dealing with water damage in your home in Pompano Beach, FL  can be a traumatic experience. A basement flood can be especially difficult to deal with. Since basements are underground, you need to wait until the outside water source has subsided before removing the water.

Water Damage Repair

If the water is an inch or less deep and is only in a small area of the basement, it’s possible that you may be able to use a wet/dry vacuum to take care of the problem. Since the typical tank is only 4 or 5 gallons, it would be too much work to continually empty the tank in a large area.
A basement flood that covers a large area requires a submersible pump. This pump sits inside a waterproof covering and has a fitting that can be connected to a sump hose. A generator and extension cord are required to run the pump.

How to Set Up the Pump

Fasten extension cord to the cord on the pump before taking it to the basement.
Make sure no water can reach the connection by securing it. This can be done by looping cords around a ceiling attachment so that it can’t get wet.
Connect the sump hose to pump fitting and secure a nylon rope to the pump’s top area.
Direct the hose end so that the water will be able to drain into a storm sewer or gutter.

How to Pump the Water Out

Using a rope, carefully move the pump to the basement.
Start the generator by plugging the extension cord into it.
You can move the pump to different flooded areas to ensure that all water is removed.

Drying the Area

Carpeting and drywall should be replaced so that mold doesn’t have a chance to grow. A dehumidifier is a good idea to help dry the area quicker.
For any basement flood, It’s important to contact your insurance agent as soon as possible to check on your insurance coverage.

How To Pump Water From a Flooded Basement

12/6/2019 (Permalink)

Sump pump in Pompano Beach, FL

How To Pump Water From a Flooded Basement

A major storm or broken pipe can cause a basement flood. With some basic equipment from a hardware or construction store, you should be able to drain the basement yourself.
You should not start the process until the exterior water has receded. In the meantime, keep any pets and children away from the flooded basement. You should also shut off the electricity in your home.
Be sure you have everything you need before entering the basement. The main tools you will use are:

  • Submersible pump
  • Hose
  • Nylon rope
  • Generator
  • Extension cord

Setting Up

Start by attaching the pump cord and the extension cord. Put the cords around a heavy object so they won't get wet. Next, attach a sump or garden hose to the top of the pump and tie the nylon rope. The hose should be placed so the excess water can drain into a nearby sewer.

Pumping

Use the nylon rope to lower the pump in place. Then turn on the generator and plug in the extension cord. The pump should then start draining the basement flood water. Once there are only a few inches of water left, put the pump in the lowest spot of the basement so it can suck up the remaining fluid.

Vacuuming

If the damage to your Pompano Beach, FL, basement is minimal, you may not even need to use a pump. Water that is less than one inch deep and confined to a small area can be drained using a wet/dry vacuum. This tool removes the water from the floor and puts it into a four-gallon tank that must be drained when it gets full.
Of course, the basement flood cleanup doesn’t end once the water has been removed. You also have to dry off and clean your belongings. Some wet items, such as carpet, may have to be discarded completely to reduce the risk of mold growth.
Emergency restoration professionals can help with the drying process. Your insurance coverage may even pay for the cost.

Filing a Claim From Leaky Pipes? Stop and Read This First

8/27/2019 (Permalink)

Water damage in Coconut Creek, FL

A sudden flood from broken or leaky pipes is no cakewalk. Water damage is the second most common type of home insurance claim, but it’s one of the most poorly understood in terms of covered losses. Your policy’s provisions and exclusions directly affect whether you’ll be reimbursed to fix a broken pipe and the resulting damage. Before you file your claim, it’s important to comprehend how insurers usually treat water damage and pipe problems.

What Type of Damage Is It?

Insurance policy language can vary widely. However, most insurers use a few different terms to discuss water damage

  • Initial damage
  • Gradual damage
  • Resulting damage

Initial damage is sudden and immediate, while gradual damage builds up over time. Resulting damage occurs to surrounding areas due to a broken pipe or appliance: soaked carpet and drywall if a pipe should flood, for instance. Just as insurers won’t pay normal wear and tear, they typically don’t pay for gradual damage.

Is My Water Damage a Covered Loss?

Insurance typically pays for damage from sudden or accidental causes. Should a pipe unexpectedly burst, insurance coverage would reimburse for damage to carpet, drywall, paint and other materials. Costs associated with drying out the home and preventing mold would also be included. These losses are handled by the dwelling coverage portion of your policy.

What About My Pipes?

Insurers consider pipes to fall under a homeowner’s maintenance responsibilities. You’re typically expected to repair or replace your pipes. The key is ensuring that you’re performing regular maintenance on your plumbing. If a slow or preventable leak causes a pipe to break, your claim may not be paid.

Broken or leaky pipes are a common homeowner problem, potentially leading to water damage. You need a trustworthy water damage restoration company in Coconut Creek, FL, to help you navigate the process. A quick response is critical when you’re dealing with a flood from pipes, so choose a provider that’s Faster to any size disaster.

Tips for Working Through Business Interruption

8/21/2019 (Permalink)

It only takes a few minutes for flooding to put you out of business.

Tips for Working Through Business Interruption
When flooding or other disasters affect your business properties to the point that you have to close up shop for a while, you're likely to face costs beyond the physical loss of and damage to your property. At this point, you may work with your insurance company to establish a period of business interruption. Along the way, you'll probably work with several different people:

Claims adjusters
Water damage cleanup and restoration technicians
Building inspectors
Insurance agents

While each of these professionals has a different role to play, they are all working with you toward the same end: getting your company back in business.


Cooperate With All Parties
Business interruption insurance is there to provide some compensation for the income you may lose during the time it takes to repair and restore your property following a broken pipe. While claims adjusters, inspectors, and other professionals are doing their work, there are a couple of things you can do to smooth the process and reduce the business interruption time.


Communicate Often
One of your top priorities should be to communicate fully and cooperatively with each one of the people working on your case. A positive relationship with insurance representatives and cleanup crews can go a long way toward keeping your work on track. Talk to agents, adjusters, and other representatives often, so they know the actions you're taking, and you know where they are in the claims process.


Organize Documentation
The second tip is to keep paperwork organized. You may have an estimated timetable for repairs, detailed business records, copies of the insurance policies, and written and photographic proof of damages. You'll also have copies of written communications; it's best to have all requests and agreements in writing to avoid misunderstandings. You may need to refer to or share this information often during the reconstruction process following large water damage, so keep it handy.


It only takes a few minutes for flooding to put you out of business. With help from a variety of professionals in Wellington, FL, you can survive the reconstruction process and get back to work as quickly as possible.

Steps for Filing a Water Claim

8/13/2019 (Permalink)

Bursting pipes in your home in Pompano Beach, FL, can cause a lot of damage. Fortunately, your homeowner's policy should help cover some if not all of the cost of mitigation in most circumstances. Here are the steps you can take to increase the chances that your claim will be accepted.


1. Determine Source of Damage
Before you make any calls, you need to know some answers to the questions your insurance company is likely to have. Find out where the water is coming from. Then turn off the water main and call a plumber to fix the broken pipe and water mitigation experts to start remediation so that you can avoid even more damage to your home.


2. Call Insurance Company
Quick notification of the issue to your insurance company accomplishes two things. First, it establishes a record of your vigilance in handling the situation. Second, it gives you the opportunity to ask important questions, such as:

Is the damage from the bursting pipes covered?
Does the claim exceed the deductible?
What is the deadline for submitting the claim?

3. Complete Forms on Time
Once you have your deadline for your claim, put it on your calendar. Even if your damage is covered under your policy, your claim can still be denied if you file too late.


4. Prepare for Adjuster's Visit
The insurance company will probably send out an adjuster to survey the damage to your home. Before he or she arrives, take pictures of the water damage and make an itemized list of everything that needs to be repaired or replaced. It may also be helpful to include the estimate from the remediation company.


If your home has damage as the result of burst pipes, your homeowner's policy will probably cover a lot of the cost of repairs. Make sure you don't forget any crucial steps so that your claim has a better chance of being accepted.

Common Water Damages Covered Under Commercial Policies

4/19/2019 (Permalink)

Damaged pipes are not always covered under commercial insurance policies, but certain situations are.

Most business owners understand that water damage that occurred as a result of neglect will not be covered under their business policies. Therefore, if damaged pipes have been left unchecked and without inspection for years, then any subsequent damage will likely not be covered. However, if the disaster is sudden, then a policy may cover it, especially under specific instances.

1. Sudden Breaks

While leaking pipes may not be covered, sudden breaks most likely are. These breaks happen despite the business owner performing routine inspections and maintenance. These failures are considered not foreseeable, meaning that despite the preventative and proactive steps taken by the property owner, the disaster happened anyway. This type of accident is likely covered under your policy.

2. Fire Suppressant System Leaks

While insurers do not always cover damaged pipes, fire suppressant system leaks often are. The life-saving nature of these systems is likely why insurers are willing to provide coverage, especially since these devices help to protect the facility from a further loss in the event of a fire.

3. Damage to Protective Systems

In addition to leaks, your insurer will likely cover damage to protective systems as well. This means that if the sprinkler heads are damaged or the pipes corroded, your insurer will probably cover the costs associated with the repair. By including these minor expenses, insurers can prevent further loss through system malfunctions and flooding.

4. Tear Out and Repair

The insurance company will often cover the cost of tear out and repair. Due to the design of plumbing systems, most pipes are located behind walls and inside ceilings. Therefore, while your policy may not cover a leaky pipe, it may cover the cost of hiring a disaster restoration specialist in the Pompano Beach, FL area to tear out the wall and repair it.

Damaged pipes are not always covered under commercial insurance policies, but certain situations are. Sudden breaks and damaged fire sprinklers are likely covered under every commercial plan, and while leaks may not be, the tear out and repair work probably is.

Equipment Spotlight: Flood Extractor

4/5/2019 (Permalink)

A flood in your home can be catastrophic if it isn't handled quickly and properly. When a flood occurs in your home, it's the water you can't see that causes the most damage. That's why it's important for all moisture to be extracted from the affected area to prevent mold growth and further damage. Let's take a look at one of the machines that SERVPRO of Pompano Beach uses to accomplish this task!

The first machine that SERVPRO of Pompano Beach uses to dry your home or business effectively is the flood extractor.

When our crew initiates their drying process, they bring in the flood extractor. This machine uses a powerful pump to extract water from floors, carpet, and upholstery. No matter the size of your flood, SERVPRO of Pompano Beach will extract water by the gallons with our extractors.

Equipment Spotlight: Air Mover

4/5/2019 (Permalink)

Once the initial flood water has been removed from the home by the extractors, our team brings in air movers. Air movers and dehumidifiers work as a team to remove any lingering water inside the structure.

It is important that all water inside the structure is removed so that it doesn't promote mold growth.

Air movers are powerful fans that evaporate hiding water and bring it into the air. Once all this moisture is in the air, the dehumidifiers come in to eliminate it.

Air movers reduce drying time and help you get your home or business back to normal in no time.

SERVPRO of Pompano Beach has crews on standby 24/7, 365 days a year including weekends and holidays. Give us a call today!

Equipment Spotlight: Dehumidifier

4/5/2019 (Permalink)

Once air movers have evaporated hidden moisture into the air, dehumidifiers eliminate that moisture.

Dehumidifiers work like sponges by pulling in moist, humid air and discharging dry, warm air. Most dehumidifiers work similarly to how air conditioners regulate humidity.

After a short time of these machines working together, your home or business will be free of moisture and the threat of dangerous mold.

The SERVPRO drying process is just another way that we help make it "Like it never even happened."

Refrigerant dehumidifiers can remove all moisture from a home or business in a matter of days.

If your home or business suffers water or mold damage, SERVPRO of Pompano Beach is Here to help. Our team of licensed professionals are available 24/7, 365 days a year.